Technical Assistance Center

The Technical Assistance Center (TAC) is the focal point for all operational support activities, providing the contact point between you and Xtera Communications. The TAC provides answers to technical queries and problem handling - seven days a week, twenty-four hours a day, 365 days a year.

The TAC provides a single point of contact for all and any network issues. The TAC uses a sophisticated database to log, document, monitor, escalate and track all reported problems, incidents and questions the customer wishes to raise. The following operational activities are also coordinated and managed by the Meriton TAC.

• Requesting the dispatch of field staff
• Logistics requests such as a request to return a unit to Meriton for repair via Return Materials Authorization (RMA) procedure
• Escalation to Meriton product specialists (second-level support)

How to Contact Xtera Technical Assistance Center

• Click here to access the full web site devoted to service and support for Xtera's customers.
• E-mail us at support@xtera.com
• Call us.
  
  North American Toll-Free: +1.866.280.6239
  International Toll-Free: OnTAC subscribers should login to your account, click on "Request Support" and follow the instructions at the "Contact Us" Tab
  International Other: +1.613.239.4489