XteraCare
Xtera Communications is singularly focused on the success of its customers.
As result, Xtera offers its customers a world-class service and support
offering, called XteraCare?. The goal of XteraCare is to ensure that
customers' networks
are performing
optimally, and are providing excellent on-going value.
Knowing that a request for help can come at any time, from any location in
the world, Xtera Communications has partnered with Service Partners to
provide a scalable, rapid response team, poised to assist in any situation.
A specialized
team of Partner technicians work alongside the experts at Xtera Communications
to ensure that quality technical information is delivered quickly. As a
global initiative, international customers can be assured of consistent deliverables
and budgeting for sites around the world.
XteraCare provides a total network support solution that offers the maximum
required protection at the best possible value. All of the support packages
are underpinned
by the same guarantee from Xtera: committed response and resolution times
for customer support requests.
There are four support packages in the XteraCare program, as well as various
options to fit all customers – from the smallest enterprise to the largest
service provider.
- The XteraCare On-Call package provides base-level support
such as technical assistance center support, maintenance releases,
Web-based tools and parts replacement.
- The XteraCare On-Call Premier package builds on the On-Call
package to provide additional strategic offerings such as extended
hardware warranties, software upgrades and network check-ups.
- The XteraCare On-Site adds committed response time on-site
field service engineering, available with 5/8/4 or 7/24/4 coverage,
geography permitting. This on-site support includes extended warranty
/ sparing support
to provide the most comprehensive remedial support package possible.
- The XteraCare On-Site Premier package also contains the
committed response time on-site field service engineering, extended
warranty and sparing support as in the On-Site program. The Premier
On-Site program
features the
addition of the software upgrades and network checkup features of the
On-Call Premier package noted above.
Click below to learn more about our XteraCare™ service and support
offerings:
Benefits of XteraCare™
- Committed service level agreement restoration times for network problems
- Thorough, professional and competent backup support to your own in-house resources
- Unlimited support under the terms and duration of the selected program
- Single point of contact for network issues
- Annual contracts for convenient, predictable budgeting
- Customizable packages to meet every customer's requirements and budget
- Access to highly skilled consultative resources without the hassle and expense of recruiting, training and retaining additional staff
- Ability to focus internal resources on higher-value, more strategic activities
Contact your Xtera Account Manager to receive more information on
XteraCare Services.
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