MeritonCare
Meriton Networks is singularly focused on the success of its customers. As result, Meriton offers its customers a world-class service and support offering, called MeritonCare?. The goal of MeritonCare is to ensure that customers' networks are performing optimally, and are providing excellent on-going value.
Knowing that a request for help can come at any time, from any location in the world, Meriton Networks has partnered with Service Partners to provide a scalable, rapid response team, poised to assist in any situation. A specialized team of Partner technicians work alongside the experts at Meriton Networks to ensure that quality technical information is delivered quickly. As a global initiative, international customers can be assured of consistent deliverables and budgeting for sites around the world.
MeritonCare provides a total network support solution that offers the maximum required protection at the best possible value. All of the support packages are underpinned by the same guarantee from Meriton: committed response and resolution times for customer support requests.
There are four support packages in the MeritonCare program, as well as various options to fit all customers – from the smallest enterprise to the largest service provider.
- The MeritonCare On-Call package provides base-level support such as technical assistance center support, maintenance releases, Web-based tools and parts replacement.
- The MeritonCare On-Call Premier package builds on the On-Call package to provide additional strategic offerings such as extended hardware warranties, software upgrades and network check-ups.
- The MeritonCare On-Site adds committed response time on-site field service engineering, available with 5/8/4 or 7/24/4 coverage, geography permitting. This on-site support includes extended warranty / sparing support to provide the most comprehensive remedial support package possible.
- The MeritonCare On-Site Premier package also contains the committed response time on-site field service engineering, extended warranty and sparing support as in the On-Site program. The Premier On-Site program features the addition of the software upgrades and network checkup features of the On-Call Premier package noted above.
Click below to learn more about our MeritonCare™ service and support offerings:
Benefits of MeritonCare™
- Committed service level agreement restoration times for network problems
- Thorough, professional and competent backup support to your own in-house resources
- Unlimited support under the terms and duration of the selected program
- Single point of contact for network issues
- Annual contracts for convenient, predictable budgeting
- Customizable packages to meet every customer's requirements and budget
- Access to highly skilled consultative resources without the hassle and expense of recruiting, training and retaining additional staff
- Ability to focus internal resources on higher-value, more strategic activities
Contact your Meriton Account Manager to receive more information on MeritonCare Services.
|
